Both our design studio and head office are located in Hong Kong.

The current processing time is 2-5 days. Your order will be delivered within 7-21 business days. This does not apply to some countries, where delays may arise due to customs formalities. For further information, please contact us.

We ship daily from fulfillment warehouses located around the globe. Depending on where you live and what product you have ordered, you will receive your product from the warehouse that ensures the fastest delivery.

We ship worldwide.
*For some few countries please check the availability on the checkout part.

We accept all major credit cards (Visa, Mastercard, Amex,Diners), Apple Pay ,Gpay,JCB,Discover..
All payments are processed through a secured checkout process

All prices shown on our website include a UK VAT (Value Added Tax), which is 20% of the total price. Fees and taxes from your own country may be applicable once the order reaches customs. Please contact the customs office in your country to learn if there are any charges.

It usually means that there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

We process orders placed with referral program codes every 2 weeks. Please feel to contact our team by e-mail on contact@nucery.co so you can choose the bracelet of your choice, and we will send it to you free of charge.

NUCERY offers a lifetime warranty. Your jewelry is covered against manufacturing defects (in material or workmanship) for life, from the date of purchase. We must be notified if the product arrives damaged upon delivery. The warranty does not cover normal wear and tear, scratches, or lost/stolen items. Jewelry must be used and maintained appropriately. Any abuse or misuse will void the warranty.

Of course! By purchasing one of our products, you join the NUCERY Family. By posting photos of your NUCERY products on Instagram and using our hashtag #NUCERY, you have a chance to be reposted on our official account.

As soon as we have received your return shipment, we will make the refund. Please note it can take up to 2 weeks for the refund to appear in your bank account.

If you didn't find the answer to your question above, please email our customer service so we can provide customized support for your query.